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Frequently asked Questions

People ask these questions all the time

I am trying to track my parcel online however the system has not updated my information. Why?

Please raise a Support Ticket via the Contact Us page we will respond quickly and promptly to resolve the issue at hand.

Are there any restrictions on what we can deliver?

Yes - certain items are classed as Restricted Items which means that though we can transport them, they are carried on a no-compensation basis (in case of loss and damage). Certain other items are classed as Prohibited Items which means we are not allowed to transport them under any circumstance and if such items are sent they might be returned back to the Sender or Destroyed completely. There would also be fines levied by UKB Logistics if Prohibited Items are sent via our Service.

Do you offer a large parcel delivery service?

Yes, We Ship some of the Largest Parcel sizes

Can I have my parcel collected from my home or office?

Of course, We Collect Parcel From your Locations as well